Customer support

AI agent for WhatsApp customer support

Give your customers a Met that responds on WhatsApp, keeps the conversation in context and brings in your team when a person is needed.

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The problem

Support drowning in tickets?

Long wait times, inconsistent answers and frustrated customers eat valuable hours from your team.

The solution

Intelligent support, 24/7

Your customer support Met handles routine questions on WhatsApp, keeps the interaction in CRM context and hands complex cases to a person with the conversation history intact.

Before and after

From the same old bottlenecks to a real advantage

Customers wait hours for basic answers.

Instant, automatic replies to the questions that repeat.

The team is buried under the same repetitive questions.

Repetitive queries are resolved automatically; your team only handles the hard cases.

Nobody is there outside business hours.

24/7/365 availability with no additional headcount.

Outdated or inconsistent information between agents.

One central knowledge base, with answers that stay current and consistent.

No organized record of conversations.

Full history of every interaction, searchable and measurable from the CRM.

What it does

Ready for the routine work and the hard cases

Frequent questions

Order status
Return policies
Product information
Hours and locations
Payment methods

Issue resolution

Step-by-step guidance
Basic technical troubleshooting
Changes and cancellations
Data updates
Warranty follow-up

WhatsApp context and human handoff

Handles customer support conversations on WhatsApp
Keeps the conversation history in the CRM
Detects customer frustration
Identifies cases that need a human
Hands over with full context
Flags the priority of the case
Summarizes the whole conversation

“With Meteor we give our customers 24/7 support.”

Ana

CEO · Sanity

FAQ

Frequently asked questions about Customer support

No. The platform is built for founders, business owners and marketing teams, with an interface designed so you can build your own Met.

The channels where you already talk to your customers: WhatsApp, Instagram, Facebook Messenger and the web chat on your site, with every conversation centralized in Meteor’s CRM.

It can answer questions, capture lead details, book appointments, send quotes, show your product catalog, resolve common questions about your services, close sales and give personalized support 24/7.

Meteor is the platform where we build and host your Met. It brings the features and integrations your business needs to run leaner.

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