AI agent for WhatsApp customer support

Meteor’s customer support Met answers on WhatsApp, Instagram, Messenger and web chat at any hour, with its instructions and your Collections of products, policies and FAQs. When a case meets your escalation rules or the customer asks for a person, it leaves a note with the reason, assigns the chat to your team with the history and pauses. What it does not do: improvise an answer that is not in its sources, or write on WhatsApp after 24 hours without a template approved by Meta.

Yes, with the store connected. The Met finds the order by its number or among the buyer’s orders, reads the real status Shopify or Mercado Libre returns and answers in the same conversation, with the carrier and tracking number once the shipment is out. On Shopify, before sharing order details, it checks that the email or phone matches the person writing. It does not turn a status into a promise: if something cannot be confirmed, it says so and hands the conversation to a person.

With what you give it: its instructions (tone, policies, what it can and cannot resolve) and your Collections, which are spreadsheet-style tables with your catalog, prices, locations or FAQs. If you connect your store or your ERP, it checks the live figure there, such as an order’s status. If the answer is not in those sources, we set it up to hand the case to your team instead of improvising.

When the case meets the escalation rules you set in its instructions, for example a complaint, a return or a customer who asks to speak to someone. The Met leaves a note with the reason, assigns the chat to your team and steps out of the conversation, which lands in Meteor’s inbox with the full history. And if a person replies on their own, the Met pauses in that chat so it does not talk over them.

WhatsApp, Instagram, Messenger and your site’s web chat, with every conversation in the same inbox and in Meteor’s CRM. On Instagram and Messenger it replies within 24 hours of the person’s last message; on WhatsApp, after that window, it can only write with a template approved by Meta.

Yes. If you answer from the WhatsApp Business app on your phone today, you can keep using it: with coexistence, the same number is connected to Meteor and your contacts and up to six months of conversations are imported. It depends on Meta enabling your number, and files older than 14 days in the history are not imported.

Every implementation includes discovery, setup and tuning during the ramp-up. After that, each Met’s quality is measured by sampling: an automated judge reviews a sample of its conversations and scores the support it gave, and the activity tab shows what each Met did, with which tool and at what cost. If something is not working the way you expected, we review it with you using that data and adjust until it is running.