Solution · E-commerce
Connect your store, your marketplaces, your payment gateway and your carrier: the Met answers with real stock and real prices, builds the order, takes payment and gets the shipment moving.
Meteor automates an e-commerce business by connecting the WhatsApp chatbot with your store, your marketplaces, your payment gateway, your carriers and your ERP. That way the AI agent for WhatsApp checks real stock and prices, builds the order, sends the payment link and answers the shipment status without copying data between systems. It works on WooCommerce or Shopify and connects the marketplaces where you also sell (Mercado Libre, Éxito, Homecenter and Rappi) with your payments, shipping, invoicing and ERP. The catalog, the money and the goods still live in your systems; what changes is that the conversation can check and move that operation with the permissions you define.
These are the bottlenecks costing your e-commerce operation the most sales and time.
Connect your store, your marketplaces, your payment gateway and your carrier: the Met answers with real stock and real prices, builds the order, takes payment and gets the shipment moving.
Before and after
Questions about size, color and stock waiting for someone to open the panel.
An answer for the exact variant, with real availability from your store or ERP.
Orders left unpaid that nobody ever touches again.
The Met lists them, writes over WhatsApp and sends a fresh link for the same total.
Price and stock out of sync between your store and each marketplace.
One pass reconciles both, with the channel’s real commission and a safety buffer.
“Where is my order?” answered by hand, one tracking number at a time.
Tracking, the status in plain language and the promised date, with the exception attributed.
The solution
It answers for the exact size, color or pack, and if your inventory lives in the ERP, with the real available figure: what is on hand minus what is already committed.
Prices, subtotals and taxes are calculated by your store with its own rules. The Met never sends a hand-typed price, so your catalog never drifts.
It generates the payment link and confirms the charge by its number before anything ships. The money and the card details go through your gateway, never through the chat.
Orders sitting in pending or on hold are real sales with the products already chosen. The Met lists them, writes to the customer and sends a fresh link for the same total.
Price and stock current on Mercado Libre, Éxito, Homecenter and Rappi, with each category’s real commission and a safety buffer so the same unit is never sold twice.
It quotes against your own carrier agreement, checks coverage and cash on delivery before promising anything, and answers where the parcel is with the status in plain language.
If you serve customers from the WhatsApp Business app on your phone today, you can keep using it: with coexistence, the same number is connected to Meteor and your contacts and up to six months of conversations are imported. It depends on Meta enabling your number, and files older than 14 days in the imported history do not come across.
The Met’s reminders go out one at a time. To write to many customers at once there is Broadcasts: a template approved by Meta, a segment built from tags or contact fields, sent now or scheduled, with a messages per minute cap that protects the line.
Integrations
Your store, your marketplaces, your carrier and your invoicing keep working as they are. The Met operates them from inside the conversation.
Your WooCommerce store: the Met checks availability by variant, quotes with the real price and creates the order without anyone opening the admin panel.
See the WooCommerce spec sheetYour Shopify store, with the same job: product lookup, availability by variant, quoting and order creation from the chat.
See the Shopify spec sheetThe price is not copied across: it is recalculated with that category’s real commission, taxes and shipping, so what you take home matches your store price. It only touches listings that carry your own reference.
See the Mercado Libre spec sheetA payment link generated inside the conversation, and the payment checked by its number before anything ships. It also creates a recurring subscription with its amount and its frequency and returns the link where the customer authorises it, so nothing is charged until that person approves it, and it cancels a pending charge that was left alive by mistake, which is not the same as refunding money already taken.
See the Mercado Pago spec sheetThe one we recommend for shipping in Colombia: the full order cycle in AveCRM, from the catalog with its prices and variants through order creation and confirmation, which is where the shipping label gets generated and the Met hands you the tracking number.
See the Aveonline spec sheetAn aggregator rather than a carrier: on one account the Met quotes the same route across twenty carriers in Colombia, Mexico and Chile, DHL, FedEx and UPS among them, sorted cheapest first, then creates the label with its tracking number. Before promising a pickup at your warehouse it checks that the postcode has pickup coverage, and if the customer would rather collect the parcel it finds the drop off points nearby. When the monthly invoice does not add up, it lists the extra charges the carrier applied after dispatch, which is where the difference almost always comes from. It never picks the rate for you.
See the Skydropx PRO spec sheetThe one that charges the way Colombia actually pays: a payment link the customer settles through PSE, Nequi, Bancolombia or card, plus a check on whether that transaction was approved before anything ships. Colombian pesos only.
See the Wompi spec sheetQuotes, stock and price lists, payments and receivables from the chat. Alegra does not file electronic invoices with Colombia’s DIAN on its own, and Meteor does not replace your accountant.
See the Alegra spec sheetEach spec sheet lists the tools the connector really exposes, the credential you need and what it does NOT do. They are published in Spanish. See the full catalog .
The limits
We would rather say it here than have you find out during implementation.
Meteor does not take the payment and does not store card details. It generates the link and reads the result; the charge happens inside your gateway.
Marketplace sync starts from WooCommerce: it is the source of truth for price and stock, and without it there is nothing to compare against.
On Éxito and Homecenter, offers are synced onto products that already exist in the marketplace catalog. Listing a brand new product follows the retailer’s own process.
No pre-check guarantees that the marketplace will approve a listing. It lowers the risk and the follow-up audit catches what slipped through, but the final call is the marketplace’s.
Marketplace logistics is not run from the chat: their shipping labels are not printed here.
Nothing at all is written to SIESA. It does not create orders, record payments or touch accounting documents: that is a design decision.
Alegra does not file or void electronic invoices on its own, and Meteor does not replace your accountant: it is an operational window, not an accounting judgment.
On a Shopify order it does not issue refunds and does not change the financial status. It can add notes and tags, nothing more.
Step by step
Each automation shows what triggers it, which Met runs it, which tool runs at each step and what it does NOT solve.
Sales and quoting
How do I check stock, price and credit limit in the ERP without opening SIESA?
Finance and operations
Sales and quoting
How do I quote over WhatsApp without having to open Alegra?
Finance and operations
Collections and receivables
How do I charge over WhatsApp without sending people to another app or asking for card details?
Sales
Collections and receivables
How do I collect by PSE or Nequi from WhatsApp with Wompi?
Sales
Collections and receivables
How do I recover the orders in my store that were left pending payment?
Sales
Orders and fulfillment
How do I move orders from my store into Aveonline without retyping them one by one?
Orders and fulfillment
How do I quote a TCC shipment from WhatsApp?
Finance and operations
Orders and fulfillment
How do I ship an order end to end without going into the carrier's panel?
Marketplaces
How do I upload my WooCommerce catalog to Mercado Libre without getting listings rejected?
Marketplaces
How do I stop selling something on Mercado Libre that already sold out in my store?
Customer service and scheduling
How do I answer the status of a Mercado Libre order without opening the seller panel?
Customer service
Orders and fulfillment
How do I stop losing Rappi orders because nobody accepted them in time?
Customer evidence
First-person customer stories, with the source and the limits of each case kept visible.
Darwin Hernández of Moon Parfum got about 3,000 messages a month and lost sales by answering late. This is how he structured sales with AI.
Darwin Hernández· Founder of Moon Parfum
Read the customer caseJenny González, an e-commerce mentor, explains how a Meteor AI agent answers, sells and books on WhatsApp so the store keeps selling.
Jenny González· E-commerce mentor · Negocios Conscientes
Read the customer caseThe right team
Combine these Mets to cover the full cycle of your operation.
Publishes your catalog on Mercado Libre, Rappi, Éxito and HomeCenter, and keeps price and stock current on each one. Holds back whatever does not comply before the marketplace rejects it.
View Met ERP and availabilityAnswers “can I sell this?” with the real figure from the ERP: stock per warehouse, that customer’s price list, their receivables and their credit limit. It never approximates.
View Met Quotes and receivablesBuilds quotes in Alegra with the PDF link after confirming the amounts, checks the status of your invoices and tracks your receivables. It does not issue to the tax authority, and the invoice draft, payments and expenses happen on the web platform, with approval.
View MetAI chatbot cluster
Each page answers a distinct intent and keeps its own operational limits visible.
The main guide to channels, capabilities, integrations, limits and human handoff.
View solutionQualification, CRM, quotes, payment and a prepared sales handoff.
View solutionContext-aware support, connected systems and escalation for exceptions.
View solutionOrders, Rappi, sold-out items, payment and table reservations.
View solutionCollections, CRM, conversations and connected systems with governed access and actions from WhatsApp.
View solutionFAQ
To sync Mercado Libre, Éxito and Homecenter, yes: those integrations are built assuming WooCommerce is the source of truth for price and stock, and the sync compares against it. With Shopify the Met still answers, checks availability by variant, quotes and creates orders, but the mirror out to the marketplaces runs from WooCommerce.
It generates the payment link with the amount and the description and sends it on the same channel. The charge and the card details happen inside your gateway (Mercado Pago, or whichever one your store already uses), never inside the conversation. The Met then looks the payment up by its number to confirm it is approved before anything ships.
Because if it were, you would take home less: the marketplace deducts its commission and, depending on the amount, the shipping. The selling price is calculated with that category’s real commission, taxes and shipping, so what is left for you matches your store price.
Three things at once: the stock published on each channel carries a safety buffer that is deducted up front; when a marketplace sale comes in, stock is deducted in your store by reference and quantity; and if your inventory lives in the ERP, what gets promised is the real available figure (what is on hand minus what is already committed to open orders), not the gross count.
Yes. Given the tracking number it returns the carrier’s tracking, the status translated into plain language and the promised delivery date; and if there is an exception, it says who it is attributable to and what happens next. For a marketplace or store order, it also checks the status on the channel where it was sold.
Yes, and it is one of the cases it handles best. The window into the ERP answers stock per warehouse, the price list that applies to that customer, their aged receivables and their credit limit, all live and uncached. With that the Met answers “can I sell this?” in a single conversation, or says what is blocking the sale.
The stores, the CRM, paid media and social publishing do not depend on the country. Colombia is where the marketplaces (Mercado Libre, Éxito, Homecenter, Rappi), the SIESA ERP and the Aveonline and TCC carriers operate. Outside Colombia there is plenty to work with: Skydropx quotes, ships and tracks in Colombia, Mexico and Chile on one account; Andreani covers Argentina on your own contract, orders and pickup points included; Chilexpress checks coverage, quotes and tracks in Chile. On invoicing, Siigo runs in Colombia and Mexico, Contífico in Ecuador with filing to the SRI, and Alegra in Colombia, Mexico and Argentina. Mercado Pago takes payment in Argentina, Brazil, Chile, Colombia, Mexico, Peru and Uruguay.
Other industries
Book a live demo and watch the Mets of Meteor working on your own operation.
