Answers
Replies to the questions your customers ask every day with the knowledge and rules you define, at any hour, and transcribes voice notes before answering.
See the customer service Met →AI agents and chatbots for WhatsApp Business
WhatsApp AI agent that answers, sells and connects your operation
It handles service, support and sales opportunities in the channel where customers already write to you. When the answer depends on your operation, the Met checks the right system or leaves the case ready for your team.
What is a WhatsApp AI agent?
A WhatsApp AI agent handles the conversations on your WhatsApp Business line, keeps the context of each contact and queries the tools you authorized to answer with data from your operation or carry out the next step. At Meteor, that work is done by a Met: it can support sales on WhatsApp, customer service or a process connected to the CRM. If the person asking is an employee and the answer must respect sources and role-based access, see the internal AI chatbot of the Company Brain. Cases that need human judgment reach your team with their context.
Meteor is a Meta Business Partner with specialties in WhatsApp, ads and Instagram, and connects your line through the official WhatsApp Business API: the account stays yours.
What it does with your customers
Answers, sells, books, collects and hands over the case
A WhatsApp AI agent does more than reply. Each card is work the Met does today on your line, with the piece of Meteor that carries it out.
Sells
Qualifies the lead and leaves the contact organized in the CRM. With your store connected it answers by product, variant and availability, handles objections and prepares the quote or the order.
See the lead qualification Met → See the sales closing Met →Books
Offers open slots, creates the appointment tied to the contact and cancels or moves it when the customer asks, on the Meteor scheduler or on Cal.com.
See the booking Met →Collects payments
Generates the payment link with Wompi or Mercado Pago, ties it to the contact and confirms its status before your operation moves on. The payment happens in the gateway, not in the chat.
See Wompi with AI → See Mercado Pago with AI →Hands the case to a person
When a person is needed, it leaves an internal note with the summary and the reason, pauses itself in that chat and assigns the conversation to your team, who pick it up with the context.
See the CRM with handoff to a rep →What works today
What a WhatsApp AI agent includes in Meteor
Each row is a capability available on your connected line and the concrete signal you see in the platform.
| Capability | What it does | How you notice it |
|---|---|---|
| Coexistence with the phone app | If you handle customers today from the WhatsApp Business app on your phone, you can keep using it: with coexistence, the same number is connected to Meteor and your contacts and up to six months of conversations are imported. It depends on Meta enabling coexistence for your number, and files older than 14 days are not imported from the history. | Imported chats appear in the inbox next to new ones, and whatever you reply from the phone also lands there. |
| Several lines and accounts | Connect several numbers and several WhatsApp Business accounts in the same workspace. How many depends on your plan. | The inbox filters by line and each conversation stays on the number it came in through, even when the same contact writes to two of them. |
| Buttons, lists and templates with media | Messages with buttons and lists, reactions and location inside the chat. Meta-approved templates with image, video or document and buttons. | The customer picks with a tap instead of typing, and the template arrives with its file. |
| Broadcasts | The Met sends reminders one by one. To message many contacts at once there is Broadcasts: a Meta-approved template, a segment by tags or contact fields, immediate or scheduled sending and a cap on messages per minute to protect the line. | You set it up from the Broadcasts menu: choose the template, the segment and the send time. |
| Voice notes | Transcribes incoming voice notes before answering, and can reply with a voice note: with a voice from the catalog or with one cloned with authorization. | The transcript stays next to the audio in the contact history. |
| Memory per contact | Every reply starts from what already happened with that person: their recent messages, the data in their record and what the Met looked up before. | Someone who writes again does not have to repeat their name or their order. |
| Contacts who write with a username | Receives and answers people who write to you with a WhatsApp username instead of their number, and can ask for the phone number if your process needs it. | The contact is still created in the inbox, identified by their username. |
| Line health | Measures the sends of each line every day against the messaging tier Meta assigned to it: warns at 80 % and stops sends at 100 %. It also collects Meta notices about the account and detects within seconds when a line disconnects. | The warning arrives before Meta limits the number, not after. |
| Spending cap per conversation | You set how much a conversation may consume. Past that cap, the Met stops replying in that chat and the conversation is flagged for human attention. It ships turned off and you turn it on in Settings. | A notice visible only to your team appears in the thread, with the amount spent and the cap reached. |
| Pause when a person replies | When someone on your team replies from the inbox, the Met pauses in that chat for the minutes you configure, and the pause also holds the sends your integrations make through the API. | Your rep handles the customer without an automated message landing on top. |
What it does not do
- It does not answer WhatsApp calls: it works with messages, voice notes and files.
- It does not take part in WhatsApp groups: it handles one to one conversations.
- On Instagram and Messenger it replies within the 24 hours after the person’s last message; after that it cannot write to them. On WhatsApp, outside that window, it only writes with a Meta-approved template.
What it connects to
Connect WhatsApp to the system that already runs your business
WhatsApp automation with real data: these are the sales and operations flows Meteor can run today. Each one keeps the source of truth: the store for the catalog, the gateway for the payment and the ERP for operations.
WhatsApp CRM
Bring WhatsApp into a CRM
Recognizes or creates the contact, keeps the context, moves the sales process and transfers to a rep with an internal note when the case needs it.
See the conversational CRM with AI →Online store
Sell on WhatsApp with Shopify
Answers by product, size or color with availability per variant; creates a quote and sends its payment link from the conversation.
See Shopify with AI →Online store
Take orders with WooCommerce
Checks the real catalog, stock and variations and builds the order with the prices and taxes your store already calculates.
See WooCommerce with AI →Logistics and shipping
Quote, dispatch and track
Checks the rate in the connected account and continues as far as the integration allows: label, pickup or an answer about the shipment status.
See end to end shipping with Skydropx →Payments
Collect on WhatsApp with Wompi or Mercado Pago
Generates the link, ties it to the contact and confirms its status before your operation moves on. The payment happens in the gateway, not in the chat.
See PSE and Nequi payments with Wompi →Quotes
Quote on WhatsApp with Alegra
Looks up customer, price and stock in Alegra, creates the formal quote and delivers the PDF in the same chat.
See the Alegra flow →Receivables
Collect overdue invoices on WhatsApp
Reviews overdue invoices in Alegra and writes with a Meta-approved template when the conversation has been silent for more than 24 hours. You still decide who gets a follow-up and when a case escalates.
See the receivables flow →B2B operations
Answer with SIESA data
Checks real availability, prices, receivables, credit limit and order status without writing anything to the ERP.
See SIESA with AI →Integrations the Met uses from WhatsApp
- Meteor CRM
- Meteor scheduler
- Cal.com
- Shopify
- WooCommerce
- Mercado Libre
- Wompi
- Mercado Pago
- Alegra
- Siigo
- SIESA
- Odoo
- Microsoft Dynamics 365
- Google Workspace
See the full integration catalog → Is your system not listed? If it has an API, we review which information it should query or which action makes sense to prepare before connecting it to WhatsApp.
How it works
A conversation should not make the customer repeat everything
- 1
The customer writes
The conversation comes in through WhatsApp Business and is tied to the contact.
- 2
The Met resolves it with context
It checks the information you authorized and moves forward the request it can actually carry out.
- 3
Your team steps in when it adds value
If the case needs a person, they receive the conversation with the available context to continue it.
Meteor customers
What people who already serve and sell with a Met say
Real, authorized testimonials with name and role. Every figure belongs to the person who says it, not to a Meteor measurement. The videos are in Spanish.
“With Meteor we give our customers 24/7 support.”
Ana
CEO · Sanity
“With Meteor I automated sales and customer service 100%.”
Julián Chavarro
Owner · Digital marketing agency
Before you decide
Meteor compared with the WhatsApp alternatives
Each row comes from a published comparison with its sources. None compares price or performance: they depend on your country, volume and configuration.
| Alternative | How it presents itself | When Meteor fits | |
|---|---|---|---|
| Meteor vs Kommo | A sales CRM built around messaging: visual pipeline, unified inbox, Salesbot and native mobile apps. | When the conversation has to move systems your operation already uses: query an ERP like SIESA, quote in Alegra, book an appointment and leave the record in the CRM without copying data between screens. | See the full comparison → |
| Meteor vs WATI | A customer engagement and automation platform on the WhatsApp Business API: shared inbox, conversation assignment, chatbots and campaigns. | When the conversation must trigger work in more areas: Mets that qualify and move the CRM, query operational data with explicit limits and prepare content and paid media with prior approval. | See the full comparison → |
| Meteor vs respond.io | A conversation management platform with AI: team inbox, AI agents and Workflows. | When the demo has to cross conversation, CRM, business data and demand under your team’s permissions. | See the full comparison → |
| Meteor vs Zenvia | A messaging platform: WhatsApp Business API, campaigns, Flows and multi-agent service. | When you want every conversation to become work that moves forward in sales, marketing or operations, with approval before publishing or spending. | See the full comparison → |
Each article links the other platform’s official documentation and states what the comparison does not cover. The decision is made with a test on your operation, not with a table.
Use cases by operation
A Met on WhatsApp for every conversation that has a real process
It is not about putting the same bot in every industry. Each case connects the conversation to the information, permissions and team that belong to it.
Clinics and health centers
Answers about appointments, books the next step and escalates the cases that need the team. Clinical care stays the responsibility of the health staff.
See the AI agent for medical appointments →Restaurants
Handles questions, takes orders according to the connected flow and passes to the team the changes or exceptions that need human confirmation.
See the AI chatbot for restaurants →Real estate
Qualifies interest, checks the available information and leaves the conversation ready for an agent to continue the deal and the viewing.
See the AI agent for real estate →Getting started
Your WhatsApp AI agent in three steps
- 1
Talk to Met
No account needed: give it your business website or describe your business, and Met puts your agent together with you. If you like it, you create your account at the end with your WhatsApp and your email.
Start talking to Met ES → - 2
Choose your plan
Plans start at US$99 a month and AI is billed as Energy based on your real usage. Paying annually, two months are free.
See pricing and plans → - 3
Connect your line and test one case
Your number connects through the official WhatsApp Business API, and it can be the same one you use in the app if Meta enables coexistence. Before opening it to everyone, test one complete job and define when your team steps in.
How to build a WhatsApp AI agent, step by step →
Before you implement it
Frequently asked questions about the WhatsApp AI agent
Is Meteor a WhatsApp chatbot?
Meteor covers the need many companies call a WhatsApp chatbot, but implements it as a Met: an AI agent that understands the request, keeps context, queries the authorized tools and hands the case to a person when needed. Not every chatbot is a fixed script; Meteor’s difference is the work it can carry out behind the conversation.
What is the best WhatsApp chatbot for a business?
It depends on the process it has to solve. Check whether it uses the official WhatsApp Business connection, keeps context, queries real CRM or ERP data, carries out tasks with clear limits, allows human intervention and leaves a trace. The demo should use a case from your operation, not only rehearsed questions.
Is there a free WhatsApp chatbot?
Meteor has no free plan for running WhatsApp with your team. Platform plans start at US$99 a month and AI usage is billed as Energy. The US$0 Developer plan is for API, SDK and MCP server access through approval as a Tech Partner or Startup Partner; it does not replace an operating plan.
How much does a WhatsApp AI chatbot cost?
At Meteor, operating plans start at US$99 a month. The final cost depends on the plan, AI usage billed as Energy, the channels and the integrations in the process. Whatever Meta charges for WhatsApp belongs to the channel and does not go away by using a different provider.
Do I need the WhatsApp Business API sorted out first?
You do not need to sort it out before talking to Meteor. During implementation the line is reviewed and its connection is supported. Meteor is a Meta Business Partner with specialties in WhatsApp, ads and Instagram, and connects your line through the official WhatsApp Business API: the account stays yours. You can connect a new number or the one you already use in the WhatsApp Business app on your phone, and add more lines if your plan includes them. Whatever Meta charges for the channel is still Meta’s.
Can I keep using WhatsApp Business on my phone?
Yes. If you handle customers today from the WhatsApp Business app on your phone, you can keep using it: with coexistence, the same number is connected to Meteor and your contacts and up to six months of conversations are imported. Whatever you reply from the phone also stays in the conversation inside Meteor. It depends on Meta enabling coexistence for your number, and files older than 14 days do not come across from the imported history.
What happens when someone asks to talk to a person?
The case can go to your team with the conversation and the context that already exists. The goal is not to hide people: it is for them to step in when the case needs judgment, an exception or human follow-up.
Can it answer about stock, prices or appointments?
Yes, when you connect the source that holds that data. The scope is defined with the real operation: a calendar for appointments, a store for catalog and orders, a CRM for follow-up or a custom integration when the system has an API.
Can I sell on WhatsApp with Shopify or WooCommerce?
Yes. The Met checks the store catalog and availability, answers about the right variant and can prepare a quote or an order. Payment happens in the gateway your store already uses; Meteor does not process card data in the conversation.
Can it quote or collect on WhatsApp with Alegra or Mercado Pago?
With Alegra it can check prices and stock, create a formal quote and send its PDF. With Mercado Pago it can generate the payment link and check its status. Each integration keeps its responsibility: Alegra holds the sales document and Mercado Pago processes the payment.
Can it query SIESA from WhatsApp?
Yes, when the SIESA installation exposes the necessary queries. The agent can check stock, prices, receivables, credit limit and order status, always read-only: it does not create orders, record payments or modify accounting documents.
Don’t have the official line yet? Start with what the WhatsApp Business API is and how to get it . We have also published what the channel costs and when the API makes more sense than the app .
See what your WhatsApp can resolve
In a demo we look at the questions that come in, where the information lives and which cases should go to your team.