Wati alternatives: what to compare before switching platforms

If you are looking for Wati alternatives, here are seven options measured against the same criteria: Cliengo, Kommo, Leadsales, Mercately, Meteor, respond.io and Wati. It was reviewed on October 29, 2026 against the official pages linked in every cell and at the end. It is not a ranking: they go in alphabetical order, and each one goes further in a different place.

The short answer, by what you need

• An agent that qualifies and routes leads in real estate, health or education: look at Cliengo.
• A sales CRM priced per user, with a mobile app: look at Kommo or Leadsales.
• Ads, WhatsApp calls and a price per AI conversation: look at Mercately.
• Many channels, AI calls and large teams: look at respond.io.
• An agent that works on your Latin American systems: look at Meteor. Its Mets quote in Siigo or Alegra, check SIESA and collect through a Wompi or Mercado Pago link, and every integration record states what it does not do.
• A Shopify store with a WhatsApp catalog and an app for the team: stay with Wati.

The table: seven options, one yardstick

There are four criteria, chosen because they are the ones that change the decision for a small business selling over WhatsApp in the region:

1. Channels: where it serves customers, according to its website.
2. AI agent: what its website says the agent does.
3. Store, ERP and payments: which systems it names, with attention to Latin American ones.
4. Published price and billing unit: the entry plan paid monthly and what it measures. They are not added up or compared, because each one charges for something different.

Every cell links to the page the fact comes from. When a system is not listed, the cell says so as a question, not as an absence.

Option	Channels	AI agent	Store, ERP and payments	Published price and billing unit
Cliengo	Web chat, WhatsApp, Instagram and Messenger in one inbox (site).	AI that answers, qualifies and routes leads using your website, PDFs and FAQs (site).	Names SAP, Salesforce, Mercado Pago, Tokko and Tienda Nube, plus webhooks (features).	Premium US$119 and Business US$259 a month, by monthly conversations counted as 24-hour sessions (pricing).
Kommo	WhatsApp, Instagram, Facebook, Telegram and TikTok (pricing).	Up to 3 AI agents on Advanced and 50 on Pro; Base only has AI assistance (pricing).	Names Mercado Pago, Mercado Libre, Shopify, WooCommerce and Stripe (integrations).	From US$25 per user a month, with a 6-month minimum payment (pricing).
Leadsales	WhatsApp, Instagram and Facebook (site).	Lead Agent replies, qualifies, moves the lead to the next stage and hands over to a rep (agent).	Its site names no store, ERP or gateway. Ask about yours (site).	Básico US$97 and Profesional US$133 a month, by users and capacity; Lead Agent from US$87 a month (pricing).
Mercately	WhatsApp, Instagram, Facebook, TikTok and comments, plus calls billed per minute (pricing).	AI-handled conversations: 1,000 included in Scale IA (pricing).	Names Shopify, WooCommerce, Stripe, Mercado Pago and PayPhone (pricing).	Scale IA US$299 a month; each extra AI conversation, US$0.35 (pricing).
Meteor	WhatsApp through the official API, Instagram, Messenger and web chat (WhatsApp).	Mets by area that serve, qualify, book, quote and collect; anything that matters waits for a person’s approval (WhatsApp).	Siigo, Alegra, SIESA (read-only), Contífico, Wompi, Mercado Pago, TCC, Shopify, WooCommerce and Tiendanube (integrations).	Estudio US$99 a month with 5 members, 3,000 contacts and US$10 of Energy; AI is billed as Energy by usage (pricing).
respond.io	WhatsApp, Messenger, Instagram, TikTok (beta), WeChat, Telegram, LINE, Viber, SMS and email (integrations).	AI Agents from Growth, and voice agents for WhatsApp and VoIP calls in 30+ languages (AI Agents).	Names Shopify, WooCommerce, Magento, HubSpot, Salesforce and Pipedrive; Siigo, Alegra and payment gateways are not listed: ask how it connects them (integrations).	Starter US$99 and Growth US$199 a month, by users, active contacts and AI credits (pricing).
Wati (reference)	WhatsApp (calls included), Instagram, Facebook, RCS, SMS, TikTok and web chat (help).	Agents that qualify, book and track orders (agents): 1 on Growth, 2 on Pro and unlimited on Business (pricing).	Names Shopify, WooCommerce, Salesforce, HubSpot and Zoho; its help says payments are collected inside WhatsApp without naming the gateway: ask which one (help).	Growth COP 219,900 a month (COP 174,900 billed yearly), by active contacts: 500 included (pricing).

What Meta charges for WhatsApp messages is billed separately in all seven. Since October 1, 2026, Meta also charges for service messages, with 1,000 free per number each month. Wati’s page says messages are billed separately by country and template, without publishing the rate; respond.io says it adds no markup, and neither does Meteor. Ask each one whether it adds anything to Meta’s rate, and how much.

Where Wati goes further

These advantages come from Wati’s official documentation, not from an impression. If one of them defines the purchase, Wati deserves the edge.

If you need	What Wati documents	Meteor’s published limit
A native mobile app	iOS and Android apps to manage contacts, chats, assignments and tags.	Meteor runs in the browser. It does not publish a native app in the stores.
WhatsApp commerce on Shopify	Its Shopify app adds a chat icon, a WhatsApp catalog that leads to Shopify checkout, abandoned cart and order messages, and opt-in capture. Automated messages are paid separately to Shopify: US$4.99 a month, according to Wati’s help.	Meteor queries Shopify catalog and orders, but does not publish a WhatsApp catalog.
More channels	RCS, SMS, TikTok and WhatsApp calls, on top of Instagram, Facebook and web chat. The multi-channel inbox is on the Pro and Business plans.	Meteor publishes WhatsApp, Instagram, Messenger and web chat. It does not publish RCS, SMS or TikTok.
AI voice	Voice AI on the Business plan, with several languages and voice cloning.	Meteor does not take phone calls today.
Pricing in pesos	It shows Colombia its plans in COP, by monthly active contacts.	Meteor publishes its plans in US dollars.

Who each option suits

Cliengo

It suits you if you sell in real estate, health or education and want an agent that qualifies and routes leads, connected to sector CRMs such as Tokko Broker. What to check: according to its pricing page, new interactions stop coming in once you reach the plan’s conversation limit, and its profile-based agents are marked as beta.

Kommo

It suits you if the work gets done inside a sales CRM with a visual pipeline, a mobile app and AI agents by plan. What to check: the six-month minimum per user, and whether the connection to your ERP is Kommo’s own or a third party’s. More in Kommo alternatives.

Leadsales

It suits you if your team sells over WhatsApp, Instagram and Facebook and wants a simple CRM with an agent that qualifies. What to check: according to its pricing page, the Básico plan has no WhatsApp API or campaigns, and Lead Agent is paid separately from the second month.

Mercately

It suits you if you sell through Meta ads, want WhatsApp calls and prefer to pay for AI per handled conversation. What to check: the setup fees it publishes on top of the plan, and how it confirms a payment before shipping.

Meteor

It suits you if the sale ends in another system: a quote in Siigo or Alegra, stock in SIESA, a Wompi or Mercado Pago payment link, a TCC shipping label generated by your team. What to check: it has no native app in the stores, it does not take calls or publish RCS, SMS or TikTok as channels, and your team issues the electronic invoice with approval, not a channel Met. Every new account starts with a 7-day trial and US$5 of Energy, no card required.

respond.io

It suits you if you handle high B2C volume across many channels, with WhatsApp and VoIP calls and large teams. What to check: how it would connect your accounting or local gateway, since they are not listed on its integrations page. More in respond.io alternatives.

Wati

It suits you if your store runs on Shopify and you want a WhatsApp catalog, an app for the team and a price in pesos by active contacts. What to check: how many active contacts you really have each month, since the plan is measured by them, and what the agent does when the data lives in your ERP.

Connects to your store and your ERP, by name

What separates these options most is not how many integrations they have, but whether they have yours and what they do with it. These are the Meteor records that answer that, each with its own section on what it does not do:

• Accounting and ERP: Siigo and Alegra to quote and review receivables, SIESA read-only for stock, price and credit, Contífico in Ecuador and Odoo with confirmation before every write.
• Stores: Shopify, WooCommerce, Tiendanube and Mercado Libre, to answer price, stock and order status without leaving the chat.
• Payments: Wompi in Colombia and Mercado Pago in seven countries, with the payment confirmed by the gateway before moving on.
• Shipping: TCC in Colombia, Skydropx in Colombia, Mexico and Chile, Andreani in Argentina and Chilexpress in Chile.

On the other side, Wati’s help names Shopify and WooCommerce as stores, and Salesforce, HubSpot and Zoho CRM as CRMs, plus Zapier, Make, Pabbly Connect and Google Sheets. Growth allows two commerce or CRM integrations, Pro five and Business unlimited. If your system is not on that list, ask to see the connector that handles it, with your own credentials.

The demo that counts

Do not ask for a demo of messages: all seven pass it. Ask for this journey with your accounts and your data:

1. A customer asks about availability and price. The agent queries your real system, not a catalog loaded for the meeting.
2. The customer asks for a quote. It gets created in your accounting tool or store, and the customer receives the link.
3. The customer pays. The order moves forward only when the gateway confirms the payment.
4. Something fails and the external system does not respond. Watch what the agent replies and who it hands the case to.

The option that suits you is the one that solves those four steps with your operation, not the one with the most checkboxes.