Solution · Restaurants
The Met takes the order or booking, checks the menu, delivery zone or available slot, sends the payment link, confirms the charge and hands exceptions to your team with context.
A restaurant chatbot on WhatsApp is useful when it does more than answer questions about the menu. In Meteor, the journey has four steps: the Met takes the order or booking; checks items, quantities, delivery zone or table availability; shows the total and sends the payment link, and an order that is not cash on delivery goes to the kitchen once your team validates the payment; and hands exceptions that require a decision to your team with the contact and a summary of the conversation. The order is built from your menu: if the subtotal does not match the prices you loaded, the Met corrects it before logging it, and delivery comes from the rate you set per neighborhood. If the customer pays by bank transfer, the order waits until someone on your team checks the receipt. On Rappi it can also accept orders with the real prep time, mark them ready, switch off sold-out items and close the storefront when the kitchen is swamped. Once the Fudo integration is enabled, it will create a dine-in ticket on a table. With Meteor Scheduling or Cal.com it books only an available slot. It does not manage couriers or delivery times, change prices or edit the menu, and it does not reject orders or resolve disputes or refunds on its own.
WhatsApp orders
The Met walks the menu you loaded, confirms each dish and quantity, and checks the subtotal against your menu prices before logging the order.
It recognizes the neighborhood, applies the rate you set, or free delivery above the amount you choose, and adds up the total. For pickup, if you have several locations, it asks which one.
When you are closed, it either does not take the order or takes it as a scheduled order for the next opening, as you decide.
A Wompi link for PSE or Nequi, or a bank transfer with a receipt, stays pending payment until your team checks it; cash or card terminal on delivery can go straight to the kitchen.
Each order gets a code. The customer asks in the chat and gets the status your team sets: pending payment, in the kitchen, on the way or delivered.
The whole service at a glance
The solution
The Met walks your menu with the customer, confirms each item, checks the address falls inside the zones you serve and gives the total before the order reaches the kitchen. And if your dining room runs on Fudo, once the Fudo integration is enabled the ticket will land on the table by itself instead of being typed out.
If you serve customers from the WhatsApp Business app on your phone today, you can keep using it: with coexistence, the same number is connected to Meteor and your contacts and up to six months of conversations are imported.
A Rappi order that is not accepted in time cancels itself, and the store pays for that cancellation. The Met sees it land, accepts it with the real prep time and marks it ready when the kitchen finishes.
It switches sold out items off by SKU without touching their price, and switches them back on when the ingredient arrives. That is what prevents accepting an order for something you do not have.
It closes the storefront when the queue gets away from you and reopens it once the location catches up. Rejecting twenty orders in a row costs reputation; closing for twenty minutes does not.
With Wompi, the Met sends a link in Colombian pesos to pay by PSE or Nequi and can check whether the transaction was approved. If the customer pays by bank transfer, it receives the receipt. Either way the order stays pending payment until your team checks it and sends it to the kitchen. Cash or card terminal on delivery can go straight to the kitchen if you set it up that way.
The Met follows the hours you set. When you are closed, it either does not take the order and says when you open, or takes it as a scheduled order to go out at the next opening: you choose which.
Every order gets a code. The customer asks in the chat and the Met answers with the status your team sets in Operations: pending payment, in the kitchen, on the way or delivered. The customer can also cancel it while it has not left.
Times come from the slots that are genuinely free, the booking is tied to the contact, and it gets moved or cancelled right there, with the reminder scheduled.
The Met sends the link and checks the transaction before treating it as paid. If an order has to be changed or rejected, a dispute resolved or a refund reviewed, it leaves the reason and summary in the CRM and hands the conversation to your team.
Before and after
The challenge
These are the bottlenecks costing your restaurants operation the most sales and time.
With Meteor
The order or booking arrives on WhatsApp and somebody has to type it out.
The Met collects items and quantities, or service, location and time, inside the chat.
It gets confirmed without checking whether the item, zone or time is still available.
The Met checks the right source and stops when a required detail is missing.
A receipt lands in another chat and nobody checks the payment’s actual status.
The link goes out on WhatsApp and the transaction is checked before confirmation.
When an exception appears, the customer has to repeat the case to another person.
The team receives the conversation with the contact, reason and summary.
Step by step
Each automation shows what triggers it, which Met runs it, which tool runs at each step and what it does NOT solve.
Orders and fulfillment
How do I stop losing Rappi orders because nobody accepted them in time?
Content and publishing
How do I build a Meta Ads campaign that opens WhatsApp without assembling each part separately?
Social
Customer service and scheduling
How do I let customers book over WhatsApp without double-booking anyone?
Customer service
Collections and receivables
How do I charge over WhatsApp without sending people to another app or asking for card details?
Sales
Collections and receivables
How do I collect by PSE or Nequi from WhatsApp with Wompi?
Sales
Content and publishing
How do I publish to Instagram and Facebook without scheduling every piece by hand?
Social
The right team
Combine these Mets to cover the full cycle of your operation.
The limits
We would rather say it here than have you find out during implementation.
Integrations
Delivery, the dining room and the payment run through different systems and at the same hours. The Met operates them from one conversation.
Each spec sheet lists the tools the connector really exposes, the credential you need and what it does NOT do. They are published in Spanish. See the full catalog
A real operation behind this solution.First-person customer stories, with the source and the limits of each case kept visible.
20 to 30%more delivery customers captured, according to the restaurant
Barril y Panceta, a Colombian grill restaurant, answers delivery orders instantly with AI and says customer capture grew 20 to 30%.
Barril y Panceta team· Grill restaurant specializing in chicharrón
AI chatbot cluster
Each page answers a distinct intent and keeps its own operational limits visible.
The main guide to channels, capabilities, integrations, limits and human handoff.
Qualification, CRM, quotes, payment and a prepared sales handoff.
Context-aware support, connected systems and escalation for exceptions.
Catalog, stock, orders, payment, marketplaces and shipping connected.
Collections, CRM, conversations and connected systems with governed access and actions from WhatsApp.
Plans From US$99 a month. Every new account starts with a 7-day trial and US$5 of Energy, no card required.
FAQ
It covers the service companies usually search for as a restaurant chatbot, but implements it as a Met: an AI agent that not only answers, but also uses the menu, takes the order, calls authorized integrations and hands exceptions to the team. Its exact scope depends on the connected systems and keeps the operational limits described on this page.
With Fudo, once the Fudo integration is enabled: today it is not yet. From then on the Met will read your menu with its prices, look at the tables in the dining room and create the ticket on a table, which is what gets the order to the kitchen, and then answer for the state of each dish. One thing worth knowing before you buy: the scope is dine in service, because Fudo only accepts creating that kind of sale through this API and requires the table, so delivery and takeaway stay outside. For other points of sale there is no connector.
Yes. The Met works from the menu you load into it: it walks the options with the customer, confirms each item and quantity, checks the address falls inside the zones you serve and gives the confirmed total before the order goes to the kitchen. What that removes is the typing by hand, which is where order errors come from.
Rappi notifies Meteor the moment the order lands, not on a schedule, because the window to accept is minutes wide and a periodic check arrives late exactly during the rush. The Met accepts it stating the real prep time, which is what Rappi uses to dispatch the courier at the right moment, and later marks it ready for pickup. Marking it early leaves the courier waiting; marking it late means the food arrives cold.
It depends on how your customers pay. With Wompi connected, the Met creates a payment link in Colombian pesos to pay by PSE or Nequi and can check whether the transaction was approved. If the customer prefers a bank transfer, it receives the receipt. Either way the order stays pending payment until your team checks it and sends it to the kitchen. Cash or card terminal on delivery can go straight to the kitchen if you set it up that way. The Met does not store card details: the payment goes through the gateway.
It checks the address falls inside the zones you declare and builds the order total with that fee. The fee is set per neighborhood, and it can be free above an order amount; if the neighborhood is not on your list, the order is flagged for your team to review the delivery fee. What it does not do is connect to courier platforms or calculate a route: that connector does not exist. If you also ship packaged product to another city, there is real carrier quoting for that, and it lives in the e-commerce solution.
Yes, and it comes from real availability, not from a list typed by hand: you declare the booking as a service with its duration and its hours in Meteor’s diary, or connect it to the event types you already have in Cal.com. The booking is made in the name of the contact in the conversation, it is moved or cancelled in the same chat, and the reminder is scheduled when it is confirmed.
Replying to comments on your posts is not included by default; if it matters to you, we look at it in the demo. What the Met does handle are direct messages on Instagram and Messenger, within 24 hours of the person’s last message, because there it is a conversation channel like WhatsApp or the chat on your site.
Yes. If each location has its own WhatsApp number, each number is connected as its own line, with its own inbox, filters and conversation thread, so every location handles its own customers from the same workspace; how many numbers are included depends on the plan. On Rappi the operations take a store identifier, so each location is also run separately, and a single registration can subscribe several stores at once. With one location you set it as the default and never mention it again. The customer’s preferred location is also kept as a field on their contact.
The Met transcribes the voice note that arrives on WhatsApp and carries on with the order or the booking from that text, joined to the context of the conversation. The transcription grants no new permissions: what it can do next is still what it has been configured to do.
If you serve customers from the WhatsApp Business app on your phone today, you can keep using it: with coexistence, the same number is connected to Meteor and your contacts and up to six months of conversations are imported. It depends on Meta enabling your number, and files older than 14 days in the imported history do not come across.
Book a live demo and watch the Mets of Meteor working on your own operation.
