Blog · WhatsApp and channels
respond.io alternatives: what to compare before choosing
respond.io alternatives in 2026: Dapta, Kommo, Leadsales, Mercately, Meteor and Wati, with prices by billing unit and a source for every fact. No ranking.
Which respond.io alternatives should you evaluate for AI-powered conversation operations?
The respond.io alternatives most often compared in 2026 are Dapta, Kommo, Leadsales, Mercately, Meteor and Wati, and each one goes further in a different place. If AI phone calls are your priority, look at Dapta. If you want a sales CRM priced per user, look at Kommo or Leadsales. If you sell through ads and WhatsApp calls and want to pay per AI conversation, look at Mercately. If your store runs on Shopify and an inbox priced by active contacts is enough, look at Wati. If you need the agent to quote in Siigo or Alegra, query your ERP and collect through a Wompi or Mercado Pago link, look at Meteor. respond.io still goes further on channel count, WhatsApp and VoIP calls, and large teams. The table compares all seven on the same criteria, with a source per fact.
If you are looking for respond.io alternatives, here are seven options measured against the same criteria: Dapta, Kommo, Leadsales, Mercately, Meteor, respond.io and Wati. It was reviewed on October 29, 2026 against the official pages linked in every cell and at the end. It is not a ranking: they go in alphabetical order, and each one goes further in a different place.
The short answer, by what you need
- An agent that answers phone calls: look at Dapta, which publishes voice agents for phone and WhatsApp calls, or stay with respond.io if you also need many channels.
- A sales CRM priced per user, with a mobile app: look at Kommo or Leadsales.
- Ads, WhatsApp calls and a price per AI conversation: look at Mercately.
- An inbox priced by active contacts, strong on Shopify: look at Wati.
- An agent that works on your Latin American systems: look at Meteor. Its Mets quote in Siigo or Alegra, check SIESA and collect through a Wompi or Mercado Pago link, and every integration record states what it does not do.
The table: seven options, one yardstick
There are four criteria, chosen because they are the ones that change the decision for a small business selling over WhatsApp in the region:
- Channels: where it serves customers, according to its website.
- AI agent: what its website says the agent does.
- Store, ERP and payments: which systems it names, with attention to Latin American ones.
- Published price and billing unit: the entry plan paid monthly and what it measures. They are not added up or compared, because each one charges for something different.
Every cell links to the page the fact comes from. When a system is not listed, the cell says so as a question, not as an absence.
| Option | Channels | AI agent | Store, ERP and payments | Published price and billing unit |
|---|---|---|---|---|
| Dapta | Phone calls, WhatsApp (calls included), SMS, web chat and email (site). | Answers calls, qualifies, books meetings and follows up (site). | Names HubSpot, GoHighLevel, Salesforce and Google Calendar. Ask about your ERP or gateway (site). | Pro, 99 a month with 100,000 credits; Scale Up, 499. The page shows no currency code. Billed in credits (pricing). |
| Kommo | WhatsApp, Instagram, Facebook, Telegram and TikTok (pricing). | Up to 3 AI agents on Advanced and 50 on Pro; Base only has AI assistance (pricing). | Names Mercado Pago, Mercado Libre, Shopify, WooCommerce and Stripe (integrations). | From US$25 per user a month, with a 6-month minimum payment (pricing). |
| Leadsales | WhatsApp, Instagram and Facebook (site). | Lead Agent replies, qualifies, moves the lead to the next stage and hands over to a rep (agent). | Its site names no store, ERP or gateway. Ask about yours (site). | Básico US$97 and Profesional US$133 a month, by users and capacity; Lead Agent from US$87 a month (pricing). |
| Mercately | WhatsApp, Instagram, Facebook, TikTok and comments, plus calls billed per minute (pricing). | AI-handled conversations: 1,000 included in Scale IA (pricing). | Names Shopify, WooCommerce, Stripe, Mercado Pago and PayPhone (pricing). | Scale IA US$299 a month; each extra AI conversation, US$0.35 (pricing). |
| Meteor | WhatsApp through the official API, Instagram, Messenger and web chat (WhatsApp). | Mets by area that serve, qualify, book, quote and collect; anything that matters waits for a person’s approval (WhatsApp). | Siigo, Alegra, SIESA (read-only), Contífico, Wompi, Mercado Pago, TCC, Shopify, WooCommerce and Tiendanube (integrations). | Estudio US$99 a month with 5 members, 3,000 contacts and US$10 of Energy; AI is billed as Energy by usage (pricing). |
| respond.io (reference) | WhatsApp, Messenger, Instagram, TikTok (beta), WeChat, Telegram, LINE, Viber, SMS and email (integrations). | AI Agents from Growth, and voice agents for WhatsApp and VoIP calls in 30+ languages (AI Agents). | Names Shopify, WooCommerce, Magento, HubSpot, Salesforce and Pipedrive; Siigo, Alegra and payment gateways are not listed: ask how it connects them (integrations). | Starter US$99 and Growth US$199 a month, by users, active contacts and AI credits (pricing). |
| Wati | WhatsApp (calls included), Instagram, Facebook, RCS, SMS, TikTok and web chat (help). | 1 AI agent on Growth, 2 on Pro and unlimited on Business; Voice AI on Business (pricing). | Names Shopify, WooCommerce, Salesforce, HubSpot and Zoho; its help says payments are collected inside WhatsApp without naming the gateway: ask which one (help). | Growth COP 219,900 a month (COP 174,900 billed yearly), with 500 active contacts (pricing). |
What Meta charges for WhatsApp messages is billed separately in all seven. Since October 1, 2026, Meta also charges for service messages, with 1,000 free per number each month. respond.io says it adds no markup to that rate, and neither does Meteor. Ask the others whether they add one, and how much.
Where respond.io goes further
We start here on purpose: if your operation fits this list, respond.io is probably the right answer.
- Channels: its integrations page lists ten, including WeChat, LINE, Viber and SMS. Meteor serves WhatsApp, Instagram, Messenger and web chat today.
- Calls: it offers calls through the WhatsApp Calling API, VoIP and Messenger, and AI voice agents that answer in 30+ languages. Meteor does not offer phone calls today.
- Scale and global CRM: it integrates HubSpot from Growth and Salesforce from Advanced, and on Advanced its agents and Workflows send HTTP requests to external systems. Meteor has no native Salesforce integration.
- Large teams: multiple workspaces, single sign-on and phone and email masking from Advanced, plus a hosted MCP server with OAuth.
Who each option suits
Dapta
It suits you if contact with your customer starts or ends on a call and you want an agent to answer it, qualify and book. What to check: what each credit tier covers at your volume, and whether the agent can query your ERP or collect a payment. There is a separate comparison in Meteor vs Dapta.
Kommo
It suits you if the work gets done inside a sales CRM with a visual pipeline, a mobile app and AI agents by plan. What to check: the six-month minimum per user, and whether the connection to your ERP is Kommo’s own or a third party’s. More in Kommo alternatives.
Leadsales
It suits you if your team sells over WhatsApp, Instagram and Facebook and wants a simple CRM with an agent that qualifies. What to check: according to its pricing page, the Básico plan has no WhatsApp API or campaigns, and Lead Agent is paid separately from the second month.
Mercately
It suits you if you sell through Meta ads, want WhatsApp calls and prefer to pay for AI per handled conversation. What to check: the setup fees it publishes on top of the plan, and how it confirms a payment before shipping.
Meteor
It suits you if the sale ends in another system: a quote in Siigo or Alegra, stock in SIESA, a Wompi or Mercado Pago payment link, a TCC shipping label generated by your team. What to check: it has no native app in the stores, it does not take calls or publish RCS, SMS, TikTok or Telegram as channels, and your team issues the electronic invoice with approval, not a channel Met. Every new account starts with a 7-day trial and US$5 of Energy, no card required.
respond.io
It suits you if you handle high B2C volume across many channels and countries, with calls and large teams. What to check: how it would connect your accounting or local gateway, since they are not listed on its integrations page; from Advanced it can be done over HTTP or with Make or Zapier.
Wati
It suits you if your store runs on Shopify and you want a WhatsApp catalog and a mobile app for the team. What to check: the multi-channel inbox is on the Pro and Business plans, and messages are billed separately by country and template. More in Wati alternatives.
Connects to your store and your ERP, by name
What separates these options most is not how many integrations they have, but whether they have yours and what they do with it. These are the Meteor records that answer that, each with its own section on what it does not do:
- Accounting and ERP: Siigo and Alegra to quote and review receivables, SIESA read-only for stock, price and credit, Contífico in Ecuador and Odoo with confirmation before every write.
- Stores: Shopify, WooCommerce, Tiendanube and Mercado Libre, to answer price, stock and order status without leaving the chat.
- Payments: Wompi in Colombia and Mercado Pago in seven countries, with the payment confirmed by the gateway before moving on.
- Shipping: TCC in Colombia, Skydropx in Colombia, Mexico and Chile, Andreani in Argentina and Chilexpress in Chile.
On the other side, respond.io names Shopify, WooCommerce and Magento as stores, and HubSpot, Salesforce, Pipedrive and ActiveCampaign as CRMs. If your system is not on that list, ask to see the HTTP request or the connector that handles it, with your own credentials.
The demo that counts
Do not ask for a demo of nice messages: all seven pass it. Ask for this journey with your accounts and your data:
- A customer asks about availability and price. The agent queries your real system, not a catalog loaded for the meeting.
- The customer asks for a quote. It gets created in your accounting tool or store, and the customer receives the link.
- The customer pays. The order moves forward only when the gateway confirms the payment.
- Something fails and the external system does not respond. Watch what the agent replies and who it hands the case to.
The option that suits you is the one that solves those four steps with your operation, not the one with the most checkboxes.
The limits
What this article does NOT answer
We would rather say it here than leave you hunting for something that is not there.
-
It is not a ranking and does not name a winner. The seven options go in alphabetical order and each one goes further on a different front.
-
It does not say which option is cheaper. It shows published prices with their billing unit, which differs for each one (users, active contacts, conversations or credits), and what Meta charges for WhatsApp is billed separately in all of them.
-
It does not measure AI quality, uptime, conversion or implementation time. Those figures depend on each account's process, data, team and configuration.
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It does not claim that a platform lacks something that is missing from its website. Anything its pages do not show is left as a question for the demo.
Keep going
What this article mentions, in detail
The integrations, the Mets and the automations named above, each with its own page.
- Section
AI customer service on WhatsApp
The pillar page shows how a Met handles WhatsApp, preserves context and hands over to a person when the case needs judgement.
- Industry
WhatsApp Sales
This solution explains the commercial journey between conversation, CRM, quotes, payment links and the next owner.
- Industry
B2B Sales
B2B Sales defines the query of stock, price, receivables and credit in SIESA, including its read-only limit.
- Met
Content and social
The Social Media Met record details what it publishes and how it prepares paid media, always requiring approval before publishing or spending.
- Integration
CRM de Meteor
The native CRM record describes contacts, pipeline, tasks and the summary a person receives when taking a conversation.
- Integration
SIESA
The SIESA record clarifies what Meteor can query and that the connector does not create orders, payments or accounting documents.
- Integration
Siigo
The Siigo record shows what a Met does from the chat, quoting and checking receivables, and states that the invoice is not issued by a channel Met.
- Integration
Wompi
The Wompi record explains the payment link in Colombian pesos and why a charge only counts as paid once Wompi returns it approved.
Where it comes from
Sources
Everything this article claims that we did not measure ourselves, with its origin.
- respond.io AI Agents: setup, actions and human takeover respond.io
- respond.io pricing respond.io
- respond.io integrations respond.io
- respond.io AI Agents, text and voice respond.io
- respond.io Workflows respond.io
- respond.io MCP server respond.io
- Dapta, voice and WhatsApp AI agents Dapta
- Dapta pricing Dapta
- Kommo Pricing Kommo
- Kommo Integrations Kommo
- Leadsales, WhatsApp and social media sales CRM Leadsales
- Leadsales Lead Agent for WhatsApp Leadsales
- Leadsales pricing Leadsales
- Mercately pricing Mercately
- Wati Pricing Wati
- Wati Overview: Features, Channels, and Integrations Wati
Frequently asked
Questions on this topic
No. Dapta goes further on AI phone calls; Kommo and Leadsales on sales CRMs with mobile apps; Mercately on ads and WhatsApp calls with a price per AI conversation; Wati on Shopify stores and mobile apps; Meteor when the agent has to work on regional systems such as Siigo, Alegra, SIESA, Wompi or Mercado Pago. Choose by what must be done after the message.
Meteor has its own records for Siigo, Alegra and Wompi. The Met quotes in Siigo or Alegra from WhatsApp, checks prices, stock and receivables, and creates a Wompi link in pesos to pay by PSE, Nequi or card, treating it as paid only once Wompi approves it. Your team issues the electronic invoice, with approval; a channel Met does not. On respond.io's integrations page, reviewed on October 29, 2026, Siigo, Alegra and Wompi are not listed.
In Mexico, Siigo looks up customers, products and invoices; the quote is built in Alegra. Meteor also connects Mercado Pago to create the payment link and check its status before shipping; with Skydropx it compares several couriers. Kommo and Mercately name Mercado Pago on their pages. respond.io lists no payment gateway, so ask in the demo which one it uses and how it confirms a payment.
Meteor has records for Mercado Pago, Tiendanube and Andreani: the Met collects through a link, answers price, stock and order status from the store, and quotes and tracks the shipment. Alegra also works with Argentine accounts. Among the other options, Kommo names Mercado Pago and Mercado Libre on its integrations page; confirm with each one what the connection does.
Meteor connects Chilexpress to confirm coverage by comuna, quote and track an order, and Skydropx to compare couriers in Chile. It collects through Mercado Pago. Chilexpress is not listed on respond.io's integrations page; ask each option which courier it works with and what the connection does.
Meteor has a Contífico record: the Met checks catalog, price and stock per warehouse, builds a quote with balanced totals, reviews receivables and answers whether a receipt is already authorized by the SRI. Mercately names PayPhone as a payment integration. Contífico is not listed on respond.io's integrations page.
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