Automation · Customer service and scheduling
Answer the status of a Jumpseller order over WhatsApp
An AI agent finds the customer's Jumpseller order, tells them how it is going on WhatsApp and saves the tracking number when it ships.
How do I tell a customer on WhatsApp how their Jumpseller order is going without opening the panel?
A Met connected to Jumpseller asks for the order number or the purchase email, finds the customer and their order in your store and replies with the status, the products and, if it has shipped, the tracking number. When your team ships and gives it the tracking number, the Met saves it on the order and changes its status, so the buyer also sees it in their account. If the person asks for something these tools do not do, such as a refund, the Met tells your team which panel screen handles it. Writing to the order depends on the admin turning that action on.
What starts it
When the customer writes
It starts when a buyer writes on WhatsApp asking about their order. There is no trigger to set up: the Met assigned to the line handles it inside that conversation. Saving the tracking happens when someone on the team gives it to the Met.
Nothing to set up. The Met assigned to that channel picks up the conversation and runs the procedure inside it.
Who runs it
Store after sales Met
Customer service team
It is the Met that serves people who already bought. Its job is to answer with the real order status, without anyone on the team having to look it up, and to leave the tracking saved where the buyer can see it.
Run by the customer support Met
Channels: WhatsApp
What you need connected
- Jumpseller Run stores and orders
5 steps · 6 tools
The procedure, step by step
Each step shows the tool that runs. They belong to the real connector: if one of them stopped existing, this page would not build.
- 1
Locate the customer by email or name
If the person does not have the order number at hand, the Met searches the customer by email or name in Jumpseller and opens their record with the saved addresses, so it does not mix them up with another buyer with the same name.
- 2
Find the right order
With the number, name, email or product they bought, the Met searches for the order. If there are several, it asks the person which one, by date or product, before answering.
- 3
Read the status and answer
The Met opens the full order and replies with its status, the products and the tracking if it already has it. If the order is still waiting for payment or shipping, it says so plainly and does not promise a date Jumpseller does not have.
- 4
Save the tracking when the order ships
When your team ships, they give the Met the tracking number. The Met adds it to the order and changes its status, so the buyer sees it in their store account. This step only happens if the order update action is on.
- 5
Hand over what is not solved here
If the person asks for an exchange, a return or a refund, the Met does not improvise: it checks which Jumpseller panel screen handles it and leaves your team the order and that route to finish by hand.
Before you start
What you need ready
The Met solves none of these for you. If one is missing, the automation stops there.
-
The Jumpseller ready connector
In Met, under Connections → Jumpseller → Connect, you sign in with Jumpseller, pick the store and approve access.
-
The order update action turned on, if you will save tracking
The workspace admin checks that update_order stays on in the connector action list. If you only want to answer questions, they leave it off and step four does not happen.
-
A WhatsApp line with the Met assigned
You connect your WhatsApp Business API line in Met and assign the after sales Met. Jumpseller remains the source of orders.
The limits
What this automation does NOT solve
Better said here than discovered halfway through the rollout.
-
It does not create the shipping label. The tracking number comes from your carrier; the Met only saves it on the order when your team gives it.
-
It does not handle refunds or returns. Those operations are not in Jumpseller's official MCP, and the Met only points to the panel screen where they are done.
-
It does not ask anyone for confirmation before changing the order status. If the action is on, the Met uses it; if you want human review, leave it off.
-
It does not track the package with the carrier. It answers with what the order says in Jumpseller, not with the latest scan in the carrier network.
FAQ
Questions about this automation
The Met looks it up by email, name or the product they bought. If several orders come up, it asks which one before answering.
Only if that information is on the order or in the tracking your team saved. The Met does not calculate delivery dates on its own.
That depends on how your store notifications are set up in Jumpseller. The Met changes the order; Jumpseller sends the notices.
Each store needs its own connection, because Jumpseller ties each authorization to a single store.
Keep going
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Want this automation running on your own data?
We will show it to you with your accounts connected, not with a canned demo.