Automation · Orders and fulfillment
Answer on WhatsApp the status of an order from the store your site has on Duda
An AI agent finds the order a customer asks about on WhatsApp in your Duda site's store and replies with its status, products and shipping details.
How do I answer on WhatsApp how an order placed through my Duda site's store is going?
A Met connected to Duda finds your business's site, reads the store settings and looks through the orders for the one that matches what the customer says on WhatsApp. It opens the order details, replies with the status and what they bought, and if they ask about a product in the order it pulls that product's details to answer with what the store says. When someone on the team tells it the order shipped, the Met updates the status or the shipping details in Duda. All of this needs Duda's Agency plan or higher, and it uses the account that authorized the connection.
What starts it
When the customer writes
It starts when a customer writes on WhatsApp to ask about a purchase they made in the site's store. There is no trigger to configure: the Met assigned to the line runs the procedure inside that conversation.
Nothing to set up. The Met assigned to that channel picks up the conversation and runs the procedure inside it.
Who runs it
Support Met for a store on Duda
Customer service team
This is not a named, seeded Met. It is the Met that already answers the business's WhatsApp, with Duda connected. Its work ends when the customer knows how their order is going, or when the order status in Duda matches what the team shipped.
Run by the customer support Met
Channels: WhatsApp
What you need connected
- Duda Create and promote
6 steps · 6 tools
The procedure, step by step
Each step shows the tool that runs. They belong to the real connector: if one of them stopped existing, this page would not build.
- 1
Find the store's site
The Met lists the sites in the Duda account and keeps the one with the business's store. If the account belongs to an agency with many sites, the skill tells it which one.
- 2
Read the store settings
Before answering, the Met pulls the store settings, such as currency and categories, so it talks about the order with the same data the site shows.
- 3
Find the customer's order
The Met pulls the store's orders and looks for the one that matches what the customer gave, such as their name or the order number. If more than one looks similar, it asks which one.
- 4
Open the details and answer
With the order found, the Met opens its details and tells the customer the status, the products and the shipping details the store has on record, without inventing dates that are not there.
- 5
Answer about a product in the order
If the customer asks about a product they bought, such as its size or description, the Met pulls that product's details from the store and answers with what it says.
- 6
Bring the order up to date
When someone on the team tells the Met the order shipped, the Met updates its status or its shipping details in Duda. This only happens if the admin left that action switched on.
Before you start
What you need ready
The Met solves none of these for you. If one is missing, the automation stops there.
-
Duda's native store on your site
The site has to sell with Duda's native store and be on the Agency plan or higher, which is what Duda requires for the store and order tools.
-
Duda connected in Met
In Met, open Connections → Duda → Connect and authorize with an account that can see the site. To update orders, the admin leaves that action switched on.
-
A WhatsApp line with the Met assigned
The business connects its WhatsApp Business API line and assigns the Met that answers customers. The answer happens in that conversation; Duda remains the source of the orders.
The limits
What this automation does NOT solve
Better said here than discovered halfway through the rollout.
-
It does not ship or create the shipping label: it only reads and updates the order in Duda. Your team or your carrier still handles shipping.
-
It knows no more than the store says. If the team did not update the status, the Met answers with the status shown in Duda, even if it is out of date.
-
It does not ask for confirmation in the chat before updating the order: if the action is on, it updates it. The admin decides which writes stay on.
-
It does not charge or refund money: this procedure does not touch payments. To charge, the Met needs another payments integration.
FAQ
Questions about this automation
No. The order and product tools read Duda's native store. If you sell on another platform, the Met needs that platform's integration.
It helps, but it is not required: the Met searches the orders with whatever the customer says. If several look similar, it asks which one before answering.
It only updates the status or shipping details if the admin left that action switched on. If you would rather it only answers, leave it off in Connections.
The Agency plan or higher, which is what Duda requires for the store and order tools this procedure uses.
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Want this automation running on your own data?
We will show it to you with your accounts connected, not with a canned demo.