Integration · Sell and serve

Intercom and Meteor AI agents

Connect Intercom to a Meteor AI agent: answer on WhatsApp from your help center and leave internal notes, with 14 official tools.

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How does Intercom connect to Meteor?

With Intercom connected, your WhatsApp Met answers with what you already wrote in your Intercom help center: it finds the article, reads it and replies with that content. It also finds the person among your Intercom contacts, checks their conversations and companies, and leaves an internal note on the conversation your team already has open, so nobody loses the context. Intercom's official server gives it 14 tools; it can create and edit articles, but it does not reply to the customer inside Intercom.

What it automates

What a Meteor Met does with Intercom

Answer on WhatsApp from your help center

When someone asks about shipping, warranties or returns, your Met looks for the article in your Intercom help center, reads it and answers with that information instead of improvising.

Recognize a customer already in Intercom

With the email or phone, your Met finds the contact, their company and recent conversations, and helps them knowing what happened before on other channels.

Leave the context in the team conversation

If the customer already has an open conversation in Intercom, your Met leaves an internal note with what they said on WhatsApp. Your team sees it there; the customer does not.

Turn a repeated question into a draft

When a question keeps coming up and there is no article, your Met can create a draft in the help center for someone on your team to review and publish.

14 tools

Everything your Met can ask Intercom for

Each one is a real action in the connector. You can switch off the ones you would rather it never used.

Tool	What it does
`search`	Searches conversations or contacts with Intercom's query syntax.
`fetch`	Brings the full details of a conversation, contact or company by its ID.
`search_conversations`	Searches conversations by state, source, assignee or other filters, with pagination.
`get_conversation`	Opens a conversation with all its parts and metadata.
`search_contacts`	Searches contacts by name, email, phone, domain or custom attributes.
`get_contact`	Opens a contact with its custom attributes and activity timestamps.
`list_companies`	Lists companies, with filters by name, ID, tag or segment.
`get_company`	Opens a company with its attributes, segments and tags.
`list_articles`	Lists the articles of the Intercom help center.
`search_articles`	Searches help center articles by phrase, state or help center.
`get_article`	Opens a full article, with its HTML body and the collection it belongs to.
`create_article`	Creates a help center article, saved as a draft by default.
`update_article`	Updates an existing help center article.
`add_internal_note`	Adds an internal note to a conversation, visible only to your team.

The limits

What the Intercom integration does NOT do

We would rather say it here than have you find out during rollout.

It does not reply to the customer inside Intercom. The internal note is only visible to your team and does not change the assignee; the reply to the customer goes out through Met's WhatsApp.
It does not work with Intercom workspaces hosted in Europe or Australia. The connector uses the United States address; Intercom has a separate one for Europe and none for Australia.
It does not work with Intercom tickets: the internal note does not accept a ticket ID, and no tool creates or closes them.
It does not ask for confirmation in the chat before writing. The workspace admin chooses which actions stay on.
Your company pays for Intercom usage under its plan and API limits. Met does not charge Energy for these calls.

Before you start

What you need to connect Intercom

1

An Intercom access token

In the Intercom Developer Hub you create an app and copy its access token. It needs permission to read users and companies, read and write conversations, and read and write articles.
2

An Intercom workspace hosted in the United States

It is the one you open at app.intercom.com. If your workspace is at app.eu.intercom.com or in Australia, this connector does not work for it.
3

Connect it in Met

In Met, go to Connections, search for Intercom, paste the token and tap Connect. Met stores it encrypted and never shows it again.

Frequently asked questions

Questions about Intercom and Meteor

No. The official server does not send replies the customer can see. The Met helps on WhatsApp and, when needed, leaves an internal note in Intercom for your team.

It can create and edit articles. A new article is saved as a draft by default, so someone on your team decides whether it gets published.

Yes. According to Intercom, a note on a snoozed conversation assigned to someone else reopens it. The note is signed by the admin who authorized the token.

Conversation and contact searches bring up to 150 per page, five if nothing else is set. The company list brings up to 60 and the article list up to 150.

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