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Pendo and Meteor AI agents

Connect Pendo to a Met: query accounts, product usage, guides and surveys, and log your customers' feedback, with the official MCP.

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How does Pendo connect to Meteor?

With the Pendo ready-made connector, your Met queries the product data in your Pendo subscription with the account the admin authorizes. It looks up accounts and visitors, reads their recent activity, measures app usage, checks how your guides, NPS surveys and session recordings are doing, and reads the feedback and ideas your customers left. If a Pendo admin turns on the write tools, it also logs new feedback, creates an idea and links them. It is the official Pendo server for the US region, and usage runs on your Pendo subscription.

What it automates

What a Meteor Met does with Pendo

Log what a customer asks for

When a customer asks in the chat for a feature that does not exist, the Met checks whether a similar idea already exists, logs the request as feedback for their account and links it to that idea. It needs the write tools turned on in Pendo.

Learn how an account uses the app

Before a renewal call, the Met finds the account, reads the metadata fields you have, such as ARR or renewal date, and brings its app usage for the period.

Read how NPS is doing

The Met lists your surveys, brings the period's NPS score and reads the responses from people who left a comment, to summarize what detractors ask for.

Check whether a guide works

The Met finds the welcome guide, compares it with the others by views and completions and tells you how many people dismiss it.

25 tools

Everything your Met can ask Pendo for

Each one is a real action in the connector. You can switch off the ones you would rather it never used.

Tool	What it does
`searchentities`	Searches Pendo for pages, features, events, accounts and saved clips by name or meaning.
`accountmetadataschema`	Shows the metadata fields available for accounts, such as ARR, industry or renewal date.
`visitormetadataschema`	Shows the metadata fields available for visitors, such as job title, region or role.
`listaccounts`	Lists or searches accounts, including those matching a saved or inline segment.
`listvisitors`	Lists the visitors matching a saved or inline segment.
`segmentlist`	Lists the shared segments with their name and ID.
`getsegment`	Brings the full definition of a saved segment from its ID.
`visitoractivity`	Returns a visitor's activity timeline, for up to 31 days.
`appusage`	Brings app usage metrics by visitor or account, for up to 367 days.
`aggregateentityusage`	Ranks pages, features or events by usage, over a range of up to 367 days.
`listguides`	Lists and filters in-app guides, with their state, type and scheduling.
`aggregateguidemetrics`	Ranks guides by views, completions, dismissals or unique visitors.
`guidepollresponses`	Analyzes the responses to a guide's poll, up to 200 per call.
`listsurveys`	Lists the available surveys with their name, type and ID.
`surveyscores`	Returns NPS, CSAT, PMF and UMUX scores by survey and type.
`surveyresponses`	Returns each visitor's responses to a survey and the distribution per question.
`sessionreplaylist`	Returns links to session recordings for visitors or behaviors, up to 50 per query.
`getfeedbackitems`	Brings customer feedback with its title, description, status and the account that left it, up to 30.
`getfeedbackinsights`	Brings summaries and quotes extracted from customer feedback, using the filters you ask for.
`generatefeedbacktopics`	Groups customer feedback into topics, with a name, description and count.
`getideas`	Brings product ideas matching the filters, with their title and status, up to 30.
`createfeedbackitem`	Creates new feedback in Listen with a title, a description and the account or visitor who gave it.
`updatefeedbackitem`	Updates existing feedback from its ID.
`createideaitem`	Creates a new idea in Listen from a title.
`linkideaandfeedback`	Links an existing idea with an existing feedback item.

The limits

What the Pendo integration does NOT do

We would rather say it here than have you find out during rollout.

It does not work with subscriptions outside the US region. Pendo has one URL per region (US1, EU, Japan, Australia) and this connector uses the US one.
It does not write unless a Pendo admin allows it: read tools and write tools are turned on separately in Settings, Subscription settings, AI access.
It does not ask for confirmation in the chat before creating feedback or an idea. The admin decides in Connections which actions stay on.
It does not play recordings: it delivers links to the sessions, and Pendo states that recording content is not exposed through the MCP.
It sees no more than the authorizing account: the server inherits the permissions that person has in Pendo.
It does not bring long lists at once: feedback and ideas come 30 per call, and recordings 50 per query.

Before you start

What you need to connect Pendo

1

The MCP enabled in your Pendo subscription

A subscription admin goes to Settings, Subscription settings, AI access and turns on Pendo MCP server (read-only tools). To log feedback and ideas, they also turn on Pendo MCP server (write tools).
2

Connect it in Met

In Met, open Connections → Pendo → Connect. A Pendo window opens so you can sign in and authorize Met. Then you choose which actions stay on.

Frequently asked questions

Questions about Pendo and Meteor

Yes, if a Pendo admin turned on the write tools and the action stays on in Connections. Pendo asks for a title, a description, the app ID and at least one account or visitor.

This connector does not: it uses the US region URL. Pendo publishes a different URL for US1, EU, Japan and Australia, and one connection does not cross regions.

This page does not list those actions. Pendo's server has tools to change a guide's state or audience, and in Met they start turned off until the admin turns them on in Connections.

You do, with your own Pendo subscription. Meteor does not resell Pendo: the connector uses your company's account and what your subscription includes, such as NPS or Guides Pro.

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