Automation · Customer service and scheduling
Book a meeting with your customer over WhatsApp and confirm it by email with Superhuman Mail
An AI agent finds open times in your Superhuman calendar, books the meeting your customer asks for on WhatsApp and confirms it by email.
How do I book a meeting in my Superhuman calendar over WhatsApp and send the customer the confirmation by email?
A Met connected to Superhuman Mail finds open times for you and the people joining the meeting, offers them to the customer on WhatsApp and, with the one they choose, creates the event in your calendar. Then it drafts a confirmation email in your tone, sends it from your account and checks that it was delivered. If the customer later asks whether it arrived, the Met checks whether they opened the email and when. The Superhuman Mail MCP needs a Business plan or higher, and sending emails only happens if the admin leaves that action on.
What starts it
When the customer writes
It starts when a customer writes on WhatsApp asking for a meeting, a visit or a call with someone on your team. There is no trigger to set up: the Met assigned to the line handles it inside that conversation.
Nothing to set up. The Met assigned to that channel picks up the conversation and runs the procedure inside it.
Who runs it
Sales scheduling Met
Customer service team
It is the Met that answers the WhatsApp line and has Superhuman Mail connected. Its work ends when the meeting is in your calendar and the customer has the confirmation in their inbox.
Channels: WhatsApp
What you need connected
- Superhuman Mail Automate and collaborate
6 steps · 6 tools
The procedure, step by step
Each step shows the tool that runs. They belong to the real connector: if one of them stopped existing, this page would not build.
- 1
Find open times
With the dates that work for the customer, the Met finds open times for the group of meeting participants and offers in the chat the ones Superhuman returned.
- 2
Create the event in your calendar
With the time the customer chose, the Met creates the event in your Superhuman calendar, with the details its instructions set. This step needs the events action on.
- 3
Draft the confirmation
The Met drafts an email to the customer in your voice and tone, with the date, the time and what will be covered. The draft stays in your Superhuman Mail drafts.
- 4
Send the email
The Met sends the email from your account. Superhuman recommends asking for confirmation on every send, because the email goes out instantly; if the admin leaves this action on, the Met sends it on its own.
- 5
Check that it was delivered
The Met checks whether the email it sent has been delivered, and if not, tells the customer on WhatsApp that the confirmation may take a while or to check the email they gave.
- 6
Answer whether the customer saw it
If someone later asks whether the customer saw the confirmation, the Met checks who opened the email, when and on which device.
Before you start
What you need ready
The Met solves none of these for you. If one is missing, the automation stops there.
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The Superhuman Mail ready connector
In Met, open Connections → Superhuman Mail → Connect, sign in to Superhuman and authorize access. Creating events, drafting and sending emails arrive on: do not turn them off.
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A Superhuman Mail Business plan or higher
Superhuman requires a Business plan or higher for its MCP, with Ask AI turned on and its Chrome extension to authenticate. It is not on the Starter plan.
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A WhatsApp line with the Met assigned
You connect your WhatsApp Business API line in Met and assign the scheduling Met. Superhuman remains your email and calendar; the conversation happens on WhatsApp.
The limits
What this automation does NOT solve
Better said here than discovered halfway through the rollout.
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It does not ask anyone for confirmation before sending. If the send action is on, the email goes out from your account with what was agreed in the chat.
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It does not work without the customer's email. To send the confirmation, the customer has to give an email address in the chat.
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It does not send WhatsApp reminders before the meeting. That needs a separate automation; Superhuman sets reminders in your inbox, not the customer's.
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It does not charge for the meeting. If your service requires a payment to book, that charge is made with another connected tool.
FAQ
Questions about this automation
It finds open times for a group of participants. Which people it includes is set by the Met's instructions.
Yes, if you leave the send action off: the Met only drafts, and the draft waits in Superhuman Mail for you to send it.
The Superhuman page includes the undo send action, which cancels a recently sent email while the undo window lasts.
Yes. The Superhuman Mail MCP needs a Business plan or higher. Usage runs on your Superhuman account.
Keep going
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Want this automation running on your own data?
We will show it to you with your accounts connected, not with a canned demo.