Automation · Marketplaces
Close your Rappi store or switch off a sold-out product from WhatsApp
You tell an AI agent on WhatsApp that a dish ran out or that you are closing for the day, and it switches it off on Rappi without the portal.
How do I switch off a sold-out product or close my restaurant on Rappi from WhatsApp, without the portal?
You text your Met on WhatsApp "we ran out of breaded chicken" or "we are closing for today, we are swamped". If it is a product, the Met switches it off on Rappi by its reference or its Rappi ID, and switches it back on when you say it arrived; the price does not change. If you close the store, it first checks the new orders still waiting to be accepted, because an order not accepted in time is canceled automatically on Rappi: it asks you which ones to accept and with how much cooking time, and then closes the store so it stops receiving orders. When you want to open again, you say so and it opens it.
What starts it
When someone asks for it
It starts when someone at the location texts the Met on WhatsApp that a product ran out, that it is back, or that the Rappi store needs closing or opening. Each change is on request.
A manual task: someone on the team runs it with a button, or asks the Met for it in chat.
Who runs it
Internal kitchen Met connected to Rappi
This is not a named, seeded Met. It is an internal Met with Rappi connected, for the person in charge of the location: it is done when the product is off or on, or when the store is closed or open with no orders left waiting to be accepted.
Channels: WhatsApp
What you need connected
- Rappi Run stores and orders
5 steps · 6 tools
The procedure, step by step
Each step shows the tool that runs. They belong to the real connector: if one of them stopped existing, this page would not build.
- 1
Switch off the sold-out product
The Met switches off on Rappi the product you named, identifying it by the reference your location uses. It only changes whether it shows or not: the price and the menu stay the same.
- 2
Use the Rappi ID if there is no reference
If your location has no references of its own, the Met switches the product off or on by its internal Rappi ID. When you tell it the product arrived, it switches it back on the same way.
- 3
Check pending orders before closing
Before closing the store, the Met lists the new orders still waiting to be accepted, without changing anything, and shows them to you. An order not accepted in time is canceled automatically on Rappi.
- 4
Accept the ones you can prepare
The Met accepts the orders you tell it to, with the cooking time in minutes you give it, and checks each one's events to confirm they were accepted.
- 5
Close or open the store
The Met closes the whole store on Rappi so it stops receiving orders, because you are swamped or the day is over. When you text it that you are opening again, it makes it available again.
Before you start
What you need ready
The Met solves none of these for you. If one is missing, the automation stops there.
-
Access to Rappi's integrations API
Rappi gives you your integration's ID and secret when it enables the public restaurant integrations API for you, along with your country's API domain.
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Rappi connected in Meteor
In Connections you open Rappi and paste the ID, the secret and the domain. If you have a single store, you can set it as the default store.
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An internal Met on WhatsApp
A location Met with Rappi connected that whoever runs the kitchen or the register texts on WhatsApp. It is not a Met that serves Rappi shoppers.
The limits
What this automation does NOT solve
Better said here than discovered halfway through the rollout.
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It does not change prices or edit the menu: it only switches the availability of products already published on or off.
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It does not close the store on a schedule by itself: in this procedure the Met closes and opens when you ask.
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It does not manage couriers or delivery times: that part belongs to Rappi's operation.
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It does not reject orders in this procedure: rejecting is destructive and asks for confirmation before running.
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It does not handle the platform's complaints or refunds.
FAQ
Questions about this automation
No. The tool only changes whether the product shows on Rappi or not; the price and the rest of the menu stay the same.
Before closing, the Met shows you the new orders not yet accepted, because Rappi cancels an order that is not accepted in time. You decide which ones it accepts.
Yes. The availability tool takes one or several products at once, by reference or by Rappi ID.
Yes. The availability tools take the store ID and the order list can be filtered by store; if you do not give one, it uses the default store from Connections.
Keep going
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Want this automation running on your own data?
We will show it to you with your accounts connected, not with a canned demo.