The problem
The client experience starts before the assessment, and the team needed to answer, book and follow up at any hour without neglecting its core work.
Customer case · Health and beauty
Sanity handles service, booking and follow-up around the clock with Meteor
For Sanity, the client experience starts before the assessment. Ana, its CEO, explains how they solved service, booking and follow-up.
Direct answer
Published by Meteor · Updated .
How does Sanity use an AI agent to serve and book clients?
Sanity, a health and beauty business, needed the client experience to start well before the assessment. According to Ana, its CEO, a Meteor AI agent now provides 24/7 service for booking, questions and answers at any time, with more organized schedules, clear payments and automated follow-up. If your clinic loses appointments when the team cannot answer in time, this is a journey you can replicate.
The result, according to the customer
24/7 service for booking, questions and answers. Ana says schedules are more organized, payments are clear and follow-up is automated, so the team can focus on what each person should be doing.
24/7 service for booking, questions and answers, according to Ana
Does your business face the same problem? We will show you how it would work with your channels and systems.
I want this for my business (opens WhatsApp in a new tab)
“Con Meteor le ofrecemos a nuestros clientes una atención 24/7.”
English meaning: With Meteor, we offer our customers 24/7 service.
Indexable primary source
Original Spanish transcript
What Ana says in the video, in the original Spanish, with punctuation adjusted for easy reading.
Hola. En Sanity comprendemos que la experiencia del usuario comienza desde antes de la valoración. Entonces decidimos implementar Meteor, con el que podemos ofrecerles a nuestros clientes una atención 24/7: pueden agendar, consultar y recibir respuestas en cualquier momento. Además, todo el proceso es muy profesional y es evidente para ellos desde el comienzo. Las agendas son más organizadas, los pagos son claros y el seguimiento es automatizado. Nos permite enfocarnos en lo que realmente cada persona debe hacer y ofrecer mejores resultados. Estamos supremamente contentos con Meteor.
Watch the public source on YouTubeHow it works in practice
What the AI agent does and what stays with the team
The agent takes on the repetitive work; decisions that need judgment stay with your team.
What the agent does
- Answers and books appointments 24/7, including outside office hours.
- Handles common questions before the assessment.
- Follows up on schedules, payments and reminders.
What the team still does
- Diagnosis and treatment stay with the healthcare professional.
- The team reviews the schedule and handles cases that require clinical judgment.
- Each clinic decides what the agent answers and when it hands the conversation to a person.
Continue the journey
Capabilities related to this case
More stories
Follow new customer stories on Instagram
We publish every new customer and partner testimonial on Meteor’s Instagram first. The full video playlist also lives on YouTube.
Want results like Sanity?
Book a demo: we will show you how a Meteor AI agent would handle your operation, with your channels and systems.